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Blue Moon/NAA Question & Answer
Q: Why did we move to Blue Moon and use the National Apartment Association Lease?
A: The NAA lease and addenda cover every aspect of the rental process and are reviewed and maintained by expert attorneys to ensure legal compliance. The lease language is constantly monitored and modified to reflect new legislation on the national, state, and local levels. Prior to the implementation of the NAA lease, Core Spaces performed an annual review of all community leases. This review involved sending the leases for state and local attorney review and in house review by our corporate legal counsel to ensure compliance. This annual review was time consuming, labor intensive, and costly. The NAA lease is frequently reviewed and updated in compliance with new legislation. NAA will provide legal representation at no cost to Core Spaces if their lease is legally challenged by a resident at one of our communities. It is the most widely standardized lease form in the apartment industry.
Q: Is Blue Moon capable of automating the lease generation process within Entrata rather than each lease having to be manually generated?
A: No. Blue Moon is not currently capable of pulling specific bedroom space options (e.g. standard, primary, spa, etc.) onto the lease agreement. There are also no current merge fields for multiple types of parking which must be entered manually.
Q: Do we always have to generate a new lease when changes are made versus just sending a new front page?
A: Yes. Since Blue Moon is updating leases regularly to remain in compliance with state and federal laws, anyone needing to make changes will need to re-sign a full lease in order to capture those changes.
Q: How should I notate different types of parking on the new lease?
A: Before generating a lease you will be asked to review merge fields. If you have more than one type of parking (e.g. tandem, covered, etc.) you will need to enter that information manually prior to generation.
Q: Will there be a unit assignment and/or relet form in the future?
A: Yes. Those are being reviewed by legal and almost ready to be sent to the community teams for use.
Q: Where can I find the rules and regulations within the lease?
A: There is a “Community Policies, Rules, & Regulations” addendum you can refer to.
Q: Can individual documents such as a late notice and/or the screening authorization be added to the Entrata document library upon request so they can be sent out individually?
A: The screening authorization is still associated with all sites and is signed during the application process. Any leasing documents that are not included with Blue Moon must be reviewed and approved by legal counsel. General documents (not related to the lease packet) such as late notices can be uploaded for electronic signature.
Q: If we need to change the rate or floor plan should we cancel the current lease and regenerate another one with that information?
A: Yes. Since Blue Moon is updating leases regularly to remain in compliance with state and federal laws, anyone needing to make changes will need to re-sign a full lease in order to capture those changes.
Q: Is there any way for us to get a section listing all the monthly charges?
A: No, not at this time.
Q: Why are some guarantors stuck with a “Lease is being generated” or “No PDF to merge” message but the lease never generates?
A: This message means there is an issue with the application which does not translate over to Blue Moon. You will need to fix the issue then, cancel the lease and re-generate. Typically it's an issue with the following:
- Phone number is not 10 digits
- Special character is being used somewhere (- / ? ! ' etc.)
- There are too many characters in one of the application fields. Address line 1 and employer name are the two most common fields we see with too many characters. Try shortening those or moving address info to other address lines.
