Cancelling a Payment in ResidentPortal 4.0: Resident Perspective

After a resident submits a payment in ResidentPortal, there is a short window of time where they can cancel the payment if needed. E-check and ACH payments can be cancelled until 3 p.m. mountain time on the day the payment was made. Debit or credit card payments must be cancelled within 3 hours of payment submission.

Canceling a Pending Payment In ResidentPortal

The resident is only able to cancel the payment in the Payment Confirmation screen, immediately after submitting the payment in ResidentPortal.

1. The resident submits a payment through their ResidentPortal.
   • To learn more about the resident payment process, see the article Making a Payment in ResidentPortal 4.0: Resident Perspective.

2. To learn more about the resident payment process, see the article Making a Payment in ResidentPortal 4.0: Resident Perspective.

3. In the Cancel Payment window, the resident selects Yes, Cancel My Payment to confirm they want to cancel the payment.

4. A confirmation message appears, and the payment is cancelled.

UPDATED: 03/28/2022