Cancelling a Payment in ResidentPortal 4.0: Resident Perspective

Residents can cancel a payment immediately after submission on the ResidentPortal payment confirmation page.

Residents may request payment voids by contacting the property. ACH payments can be voided in Entrata until approximately 5:00 PM EST on the payment date, while credit/debit card payments can be voided until approximately 7:00 PM EST.

Canceling a Pending Payment In ResidentPortal

The resident is only able to cancel the payment in the Payment Confirmation screen, immediately after submitting the payment in ResidentPortal.

1. The resident submits a payment through their ResidentPortal.

2. In the Payment Confirmation window, the resident clicks Cancel Payment at the bottom of the window.

3. In the Cancel Payment window, the resident selects Yes, Cancel My Payment to confirm they want to cancel the payment.

4. A confirmation message appears, and the payment is canceled.

UPDATED: 03/06/2025