Cancelling a Payment in ResidentPortal 4.0: Resident Perspective
Cancelling a Payment in ResidentPortal 4.0: Resident Perspective Residents can cancel a payment immediately after submission on the ResidentPortal payment confirmation page. Residents may request payment voids by contacting the property. ACH payments can be voided in Entrata until approximately 5:00 PM EST on t…
Editing Stored Billing Info in ResidentPortal 4.0: Resident Perspective
Editing Stored Billing Info in ResidentPortal 4.0: Resident Perspective Your residents can use ResidentPortal to make online payments. If a resident has previously made a payment and saved their billing info, they can use that information for future payments. This option does not appear if a resident has saved the…
Setting Up Auto-Payments in ResidentPortal 4.0: Resident Perspective
Setting Up Auto-Payments in ResidentPortal 4.0: Resident Perspective Your residents can use ResidentPortal to make online payments. Setting up auto-payments is a convenient way for residents to consistently pay rent on time. Setting Up Auto-Payments * The resident logs in to ResidentPortal. * On the left…
Creating a ResidentPortal Account in Entrata
Creating a ResidentPortal Account in Entrata If a resident has trouble creating their ResidentPortal account online, you can create their account for them. * In Entrata, go to Residents >> All Residents. * Select a resident by clicking on their name to open the Resident Profile. * You can also use the filt…
Making a Payment in ResidentPortal: Resident Perspective
Your residents can use ResidentPortal to make online payments, schedule auto-payments, see their account balance, set up a refund account, and view their payment history. Payments post in real time to Entrata. If the resident wants to view a record of the transaction, the resident goes to ResidentPortal -> Main Menu…
Resetting a Resident's ResidentPortal Password
Resetting a Resident's ResidentPortal Password If a resident cannot reset their password using the Forgot Password link in ResidentPortal, you can reset it for them. * In Entrata, go to Residents >> All Residents. * Select a resident by clicking on their name to open the Resident Profile. * You can also us…
