MAKING A PAYMENT IN RESIDENTPORTAL 4.0: RESIDENT PERSPECTIVE

Your residents can use ResidentPortal to make online payments. If your property doesn't use ResidentPortal, your residents can use the ResidentPay online portal instead. Residents can make payments, schedule auto-payments, see their account balance, set up a refund account, and view their payment history from the ResidentPortal Payments screen.

Making a Payment

The resident can make payments directly from the homepage when they log in to ResidentPortal 4.0.

1. The resident logs in to ResidentPortal.
    
2. From the ResidentPortal homepage, the resident clicks Make Payment in the top-right of the screen.
    
3. Under Choose Payment Amount, the resident selects either Total Balance or Other Amount from the drop-down menu. If they select Other Amount, they enter the desired amount into the Custom Amount field.
    
4. Under Choose Payment Method, the resident selects a previously saved payment or clicks Add New Payment Method to add a new payment method.
   1. Adding a New Payment Method
      1. The resident clicks Add New Payment Method
      2. The resident selects their payment type from a list of accepted payment types.
      3. The resident enters the payment Information, and clicks Save Payment Method.
      4. The resident continues to Step 5.

5. If desired, the resident makes a Payment Note, and then clicks Next.
    
6. In the Payment Summary screen, the resident reviews the payment details and convenience fees, and clicks the checkbox stating I agree to the fees listed and have read and accepted the terms & conditions.
   1. The resident can view the terms and conditions by clicking Terms & Conditions next to the checkbox. In the Terms & Conditions pop-up window, the resident can click Yes, I Agree or the X in the top-right corner to close the window.
       
7. The resident clicks Finalize Payment. The payment processes and the Payment Confirmation screen appears with the Payment Summary and Payment Total.
8. 1. The resident can click Save PDF to download a copy of the payment confirmation for their records.

Notes:

• Payments post in real time to Entrata. If the resident wants to view a record of the transaction, the resident goes to ResidentPortal >> Main Menu >> Payments to view payments under the Ledger subtab.
• If your property allows the resident to see their full ledger, the resident clicks Details to view their Balance Details.

Related Articles:

Setting Up Auto-Payments in ResidentPortal 4.0: Resident Perspective

Residents can set up automatic payments in ResidentPortal to ensure they always pay their rent on time.

Editing Stored Billing Info in ResidentPortal 4.0: Resident Perspective

Residents can add or edit payment methods in their ResidentPortal account.

UPDATED: 03/28/2022